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Getting Started

Buying Assets

Downloads & Files

Payments & Refunds

Becoming a Seller

Account & Profile

Trust & Safety

Legal & Policies

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How can we help?

Getting Started

What is UEFNMarketplace?

Do I need an account to browse?

How do I create an account?

Is UEFNMarketplace free to use?

Buying Assets

How do I purchase an asset?

What payment methods do you accept?

Are there free assets?

Can I use a coupon or discount code?

What does the license mean? What can I do with purchased assets?

Downloads & Files

How do I download my purchased assets?

Can I re-download assets?

What file formats should I expect?

The download isn't working — what do I do?

Payments & Refunds

Is my payment information secure?

What is your refund policy?

Why was my payment declined?

Do you charge tax?

Becoming a Seller

How do I become a seller?

What are the seller fees?

When and how do I get paid?

What types of assets can I sell?

What happens after I submit an asset?

Can I run promotions or sales on my assets?

Account & Profile

How do I reset my password?

Can I change my username or display name?

How do I link my Discord account?

How do I delete my account?

What is the "Early Founder" badge?

Trust & Safety

How do you prevent scams or low-quality assets?

I found a stolen or infringing asset — what do I do?

What happens if a seller or buyer violates the rules?

Legal & Policies

Where can I find your Terms of Service?

How do you handle my personal data?

What are the asset license types?

Still have questions?